faq
Q: How does this rental business work?
A: Pick the exact floral rentals you'd like for your wedding from the website, add to cart, provide venue address/planner contact info, check-out! We will then contact you for specific details via email. We will then deliver and set-up your flowers on your wedding date, and take them back in the evening!
Q: Do you only work with faux florals?
A: Yes, only faux florals. A majority of our flowers are real-touch and mimic nature's beauty, in the best way possible!
Q: Do you do personal flowers? (Bouquets, boutonnieres, corsages)
A: Unfortunately, due to the high breakdown rate of handheld florals, we do not do personal flowers.
Q: Do you have a minimum order?
A: Yes, our current minimum order is $1,500 CAD before tax (easily achieved by ordering an arch and aisle <-- pssst the aisle can be re-purporsed for your reception, etc...!)
Q: Do you create custom arrangements?
A: At this time, we do not create custom arrangements and it is ONLY what is on the website that is available to rent out. The only customization we can currently do is add blush pink to The Baby's Breath Collection. This may change in the near future as I create more lines with various colours and themes where you would no longer need to customize anything!
Q: Can I request changes to these flower rentals?
A: Other than adding the colour blush to the Baby's Breath line, no, we cannot remove or add flowers to the current arrangements, in order to preserve the original arrangement's integrity.
Q: Do you move the rentals from ceremony to reception?
A: Moving items from ceremony to reception is on a case-by-case basis. In general, we no longer move the arrangements from ceremony to reception as we are setting up 4+ weddings per day. However, there may still be availability for us to move your florals. If you do still wish to receive a quote or see if it is possible to have the arrangements moved from ceremony to reception by us, please e-mail us at handmadebotanicals@gmail.com
If your ceremony and reception are at the same address, we highly recommend for your personal wedding coordinator to re-purpose the florals!
Please note, if the ceremony and reception are at the same address, your coordinator may move the florals after you confirm with us. If the ceremony and reception are at 2 different addresses OR a vehicle is required to transport the florals, then ONLY our team can transport the florals and this is on a case-by-case basis. Please email us with the details and/or for a quote!
Q: Do you offer candles or candle set-up?
A: We do not offer candles or do candle set-up as we focus all of our attention and time at creating + styling stunning floral arches and aisles for your wedding.
From our past weddings, brides have purchased their candles (either brand new or second-hand), and have had their personal (or venue) coordinator set and style the candles for them, as part of their own service package.
Q: What does it mean when it says price is for (1) setup/location only?
A. That means the price you pay is for us to set up the item one time, at one location. Some of the arches come in 7 pieces, and some require more than an hour to install fully. As a general rule, we no longer move the rentals from ceremony to reception. There are only select rentals that require only us to move; otherwise, all other arrangements can be moved by an insured wedding planner/coordinator (if ceremony and reception is the same address and no vehicle is needed to transport the florals) - exceptions do apply, such as whether an elevator is required; please email us to confirm if your wedding planner can move the rentals.
Please note, none of the rentals can be moved to a different address once delivered and set-up by any one other than us.
Q: Can we change our order later?
A: If you need to remove any items later on, you can do so, as long as the new order total is maintained at 85% of the original order total.
If you need to add any items or "exchange", this is dependent on availability of the new items you'd like to add/change. We can do up to 5 weddings per day, therefore some other items may already be booked, when you decide to add/change your original order.
Q: What if if it rains on my wedding day, and the arch is supposed to be outside?
A: The answer is very simple! Have a very detailed rain plan and think of ALL possible scenarios of "if this, then that".
If anything is to be installed outdoors, we must know of a rain plan which requires the arch or any other floral arrangements to be installed indoors. Our product cannot be exposed to rain. We have prevented the florals from getting wet for all the other previous weddings, the same is expected for your wedding <3.
Details for this process can be found in our "terms and conditions (the contract)" page.
*******And we always pray for sunshine on wedding days =)*******
Q: What are the late pick-up fees after 10pm?
A: 10pm is typically when the tables are cleared of plates and food, the photographer & co-ordinators have left, and the dancing starts, so we swiftly arrive to retrieve all of the rentals while everyone is on the dance floor! However, we do understand you may like a later time to ensure most guests have left and to not interrupt the flow.
11PM charge of + $100
12AM (next day) charge of + $200
Next day pick-ups after 12am are on a case-by-case basis, depending on how far the venue is from N0B 2K0 and dependent on the other wedding teardowns booked that day.
Q: Do you have a contract that gets signed?
A: By placing an order on this website, you agree to the terms and conditions set on this website, and this will be the legal and binding contract. Please read the terms and conditions before placing your order. If you have any questions or concerns, please do not hesitate to email us.
Q. What if I want to see an Arch in person first?
A. We do not meet to show you these products because they are stored in a large room that prevents adequate and easy viewing of the product. They are also very large and cumbersome to take out of storage for viewing. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram @hbflorals and please email if you have any concerns.
Q: How is payment made?
A: You can either pay in full upfront, or you can split your payment 30% now, and 70% - 90 days later. These options are available under each product, as you add them to your cart! If you'd like a customized payment plan, please email me directly with your questions.
Please note, if your wedding day is more than 6 months away from the date you place your order, your second payment will be adjusted accordingly, and would be due 90 days before your wedding date.
Q: Can you hold dates?
A: Unfortunately, we cannot hold dates. All orders are placed through the website, and there can be multiple orders placed for various rentals per day, and we cannot hold dates for this reason. You have reserved your rentals when you have placed an order online, a payment has been made, and the order has been reviewed by us.
Please note, whatever you order, those are the only items that are reserved for you that day.
Q: Are you available for my date?
Each rental has its own calendar availability - find your date in the calendar for a specific rental; if your date is not greyed out, then that specific rental is available :) We can do up to 5 weddings per day, so there are multiple different florals rented out by different couples per day. If you'd like to double-check availability, you can also email us directly prior to booking.
Q: What is your Cancellation policy?
A: You can find our policy here. In summary, we require a 90 day cancellation notice, in which everything will be refunded except the initial retainer (which is 30% of the subtotal). Cancellations within 90 days of your event will not be refunded.
Q: What if a product is damaged during the day, or has gone missing?
A: We understand that rentals have a certain lifespan and there is general wear and tear, but this timeline is many many years. We have never had a problem that the product was irreversibly damaged, and don't suspect for it to happen in the future. But we understand accidents may happen, and it is important to understand that by renting from us, we are trusting you to take care of the product until it is time for us to pick up. You are taking on the responsibility of the product during the time that you are renting them. Just like with any other item you are renting that day, these florals are premium, high quality flowers that are quite expensive to replace. Please review our terms and conditions for detailed scenarios here.
Q: How do I know what delivery time to choose at checkout?
This delivery time isn't set in stone, and is dependent on whether the florals are to be set-up outside, the location of the venue, the earliest time venues allow vendors to arrive, our personal delivery schedule of the day, and your own personal timeline. Many couples book more than a year in advance, so the timeline isn't set yet - which is TOTALLY OK! Pick the delivery time that you think is most appropriate, and we will stay in touch!
Q: How far do you deliver?
A: The standard delivery fee on the website includes delivery/setup/teardown within 75km from our location (Acton, Ontario, Canada, N0B 2K0). Delivery cost for orders outside of 75km are an additional $1.50 for every additional km past 75km.
Our e-mail: handmadebotanicals@gmail.com